Client Experience Associate

Summary

Join Movable Ink as a Client Experience Associate (CXA) and become an integral part of a team supporting clients. You will work closely with the Director-led Client Experience teams, proactively managing client needs. The role requires technical skills and a strong desire to manage your own book of business in the future. Responsibilities include learning the Movable Ink platform, supporting Client Experience Managers, communicating with clients, generating reports, creating presentations, and managing client communication in Salesforce. The ideal candidate possesses excellent communication skills, adaptability, and a positive attitude. A base pay range of $60,000-$65,000/year is offered, along with stock options and other benefits.

Requirements

• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast-changing environment
• Positive attitude
• Focuses on outcomes
• Self-Motivated
• Creative & entrepreneurial-minded
• Willing to try new things
• Coachability
• Desire to learn HTML/CSS/Javascript and Photoshop

Responsibilities

• Learn the Movable Ink platform and email industry eco-system
• Support Client Experience Manager (CXM) on named accounts as backup contact
• Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
• Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
• Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
• Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
• Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
• Manage contact roles in Salesforce for all clients organizations
• Take minutes in client meetings
• Troubleshooting queries and QA campaign setups for clients
• Produce written documentation for custom projects

Benefits

• Stock options and other incentive pay may be provided as part of the compensation package
• A full range of medical, financial, and/or other benefits