Manager, Client Experience

Summary

Join SmartAsset's Client Experience Team as a Sales Manager and lead daily sales activities, coaching representatives, leveraging data for strategic decision-making, and ensuring consistent target exceedance. This role demands high-output, high-resilience performance, requiring discipline, persistence, and precision. You will be the driving force behind team performance, providing real-time coaching, analyzing call patterns, and pushing for excellence. The ideal candidate thrives in a demanding, results-driven environment and excels at developing talent. Responsibilities include coaching and developing talent, driving performance through data analysis, creating impactful training materials, fostering a culture of excellence, strategic planning and execution, recruitment and onboarding, and cross-functional collaboration. The position offers a competitive salary and benefits package.

Requirements

• Demonstrated ability to effectively train, coach, and mentor sales teams, with a passion for helping others succeed
• Strong analytical skills with the ability to use call recordings to identify trends and translate them into actionable strategies
• Exceptional attention to detail, ensuring accuracy and thoroughness in all sales operations and documentation
• Ability to adapt to a fast-paced, dynamic sales environment and manage multiple priorities effectively
• A strategic mindset with the ability to see the big picture and contribute to long-term sales growth
• A high degree of urgency and reliability, consistently delivering on commitments and driving timely execution
• Excellent communication, presentation, and interpersonal skills, with the ability to inspire confidence and build rapport

Responsibilities

• Coach and Develop Talent: You'll regularly listen to sales calls, providing constructive feedback and identifying key coaching opportunities for individual sales representatives. Your exceptional sales acumen will serve as a model for the team, and you'll be adept at translating your expertise into actionable insights for others
• Drive Performance Through Data: You'll be a data-driven leader, using sales metrics and analytics to understand performance, identify trends, and make informed decisions to optimize our sales strategies and training initiatives
• Create and Deliver Impactful Training: You'll design and develop comprehensive sales training materials, delivering engaging and effective presentations that equip our team with the skills and knowledge they need to succeed. This includes onboarding new hires and ongoing professional development
• Foster a Culture of Excellence: Your strong sense of urgency and unwavering reliability will set the tone for the team, motivating them to achieve ambitious goals
• Strategic Planning and Execution: You'll contribute to the development of overall sales strategy, aligning team goals with company objectives
• Recruitment and Onboarding: You'll be involved in the recruitment and onboarding process for new sales representatives, participating in interviews and helping to identify top talent
• Cross-Functional Collaboration: You'll work closely with other departments, such as marketing and product development, to ensure alignment of sales efforts with broader company initiatives

Preferred Qualifications

• 1+ years of experience as an Inside Sales Manager within a fast-paced environment
• Proficiency with CRMs (Salesforce), Microsoft Office, and LLM tools

Benefits

• All roles at SmartAsset are currently and will remain remote - flexibility to work from anywhere in the Contiguous US
• Medical, Dental, Vision - multiple packages available based on your individualized needs
• Life/AD&D Insurance - basic coverage at 100% company paid, additional supplemental available
• Supplemental Short-term and Long-term Disability
• FSA: Medical and Dependant Care
• 401K
• Equity packages for each role
• Time Off: Vacation, Sick and Parental Leave
• EAP (Employee Assistance Program)
• Financial Literacy Mentoring Program
• Pet Insurance
• Home Office Stipend