Client Manager

Summary

Join Symplicity as a Client Manager and build relationships with clients, ensuring their satisfaction with our services. Partner with internal teams to streamline service delivery, increase product adoption, and help clients achieve their goals. You will create and maintain systems knowledge, act as a product manager, and maximize client investment through support, training, and process improvement. Responsibilities include identifying upsell opportunities, developing client case studies, and leading efforts to turn around at-risk clients. You will also encourage client feedback and work with the billing team to resolve issues. A Bachelor’s degree and experience with Symplicity's products are required.

Requirements

• Bachelor’s degree
• Experience working with Symplicity's products
• Detail oriented; problem solving skills
• Communication skills (verbal and written)
• Strong interest in the Higher Education space
• Outgoing, high energy, friendly personality
• Personal initiative, self-motivated
• Team player, cooperative, flexible
• Ethical business standards

Responsibilities

• Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services
• Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities
• Continue expertise on industry and client best practices and trends
• Develop client case studies, success stories, and references
• Lead efforts to identify and turn around at-risk clients
• Encourage customer feedback and participation through webinars, roadshows and feedback sessions
• Work with the billing team to assist in any issues, invoices, and new sales quotes
• Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems