Remote Client Operations Director

Summary

Join Vee Healthtek as a Client Operations Director and focus on operational performance and results with key account stakeholders. Collaborate closely with offshore operational delivery teams, identify growth opportunities, and solve problems. This role requires strategic account planning, working with the sales team to identify new opportunities, and traveling for onsite meetings and presentations. You will oversee Statements of Work, serve as the main client contact, and identify processes for performance improvement. The position demands effective leadership, communication, and problem-solving skills within a global environment.

Requirements

• Available to travel up to 60% or more (near a major airport preferred)
• Must be a US Permanent resident
• Track record of building trusting internal and external relationships
• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
• Proficient in Microsoft Office
• Exceptional written and verbal communication skills
• Extremely flexible, highly organized, and able to shift priorities easily
• Attention to detail & commitment to delivering high quality work product
• Comfortable with working in a global and multi-cultural environment

Responsibilities

• Oversee Statements of Work across all lines of healthcare services
• Serve as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies and demonstrate the ability to proactively identify client needs related to healthcare trends
• Identify processes to improve overall performance and identify innovative solutions which integrate our solutions
• Strategically identify and solve complex problems effectively with an emphasis on developing proactive approaches utilizing internal support
• Identify and request participation from corporate departments in strategic meetings as client needs dictate
• Own client/site meetings, committees, and task forces to support strategic initiatives and goals
• Operational lead on implementations and post-go-live activities
• Coordinate and productively facilitate communication across virtual sites and effectively navigate through multilayer client relationships
• Demonstrate the ability to effectively manage complex multiple lines of service and clients
• Provide effective leadership and coaching at the site level
• Participate in sales process
• Escalation contact for clients
• May be asked to complete ad hoc projects
• Own the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate

Preferred Qualifications

• Bachelor’s Degree
• Experience in Healthcare Revenue Cycle Management for Provider or Payer services and/or Business Process Outsourced (BPO)/Business Process Management (BPM) services
• BPO/RCM Experience

Benefits

$80k-$120k salary range