Director, Client Development

Summary

Join Foodsmart as the Director, Client Development and manage a portfolio of high-value, high-growth clients, including leading health systems and health plans. Lead key activities such as service delivery, relationship building, account strategy development, project expansion, and contract renewals. Collaborate with clients and marketing to develop campaigns driving telenutrition adoption. Work with internal teams, including Product, Engineering, Finance, Sales, and Clinical Operations. Ensure client satisfaction and support throughout the contract lifecycle. Manage annual revenue retention and growth, developing and executing account plans aligned with client and company goals. Interpret and report ROI and clinical metrics to clients. Deliver marketing campaigns driving enrollment and engagement. Leverage marketing knowledge and experience to adapt existing materials and co-create campaigns based on client needs. This remote position offers a competitive salary, bonus, equity, and benefits.

Requirements

• 6+ years of experience in a healthcare consulting, healthcare services or clinical services company  in a client facing/relationship development role. Experience in a startup or small company environment a plus
• A demonstrated history of exceeding performance based metrics with clients
• Experience in growing a book of business and exceeding ARR through  client sales,  upselling  and contract renewals
• Experience in analyzing clinical outcomes, marketing data and campaign development
• Background working with executive level  clients and gaining approvals on new strategies/tactics informed by regulatory filings and networking within the account
• Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes

Responsibilities

• Provide first class account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support.  This includes up-leveling relationships within your accounts to ensure we have sponsorship across the organization at both main point of contact and decision making levels to drive partnership success
• Manage annual revenue retention and growth for your client portfolio.  You will develop and execute on account plans that support long-term growth and align with client and company goals
• Understand data well and are data driven to make changes in account strategy. You will interpret and report out ROI and clinical metrics to our clients that are crucial value drivers  to both their organizational success and Foodsmart relationship success
• Be responsible for delivering marketing campaigns that drive enrollment and engagement that will ultimately lead to client satisfaction.  Use previous marketing knowledge and experience to work closely with the Foodsmart marketing team to take existing materials and adapt them to your client needs, and to co-create marketing campaigns based on your clients' situations

Preferred Qualifications

Understanding of telehealth, wellness or nutrition space  a plus

Benefits

• Unlimited PTO
• Flexible & remote location
• Medical, vision, & dental insurance
• 401k, bonus, & stock options