Global Client Director

Summary

Join ServiceNow as a Client Director and cultivate new business within our largest existing accounts. You will manage executive relationships, lead virtual teams, and develop ServiceNow solutions aligned with client strategic outcomes. This role demands strategic leadership, strong client relationship management, and the ability to oversee worldwide account development. You will build trust and foster deep relationships across client organizations, from project teams to the C-suite. Success in this role requires achieving financial targets and developing a clear roadmap for an outstanding customer experience.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of experience in client management for Accenture or competitor GSI, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management with Accenture
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

Responsibilities

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $154,080 - $254,280
• Equity (when applicable)
• Variable/incentive compensation