Client Relationship Representative

Summary

Join Viva.com, Europe's first Tech Bank for businesses, as a Client Relationship On-site Representative. Promote and support the company's ecommerce and mobile payment solutions remotely. Assist merchants with verification, activation, and ongoing support. Monitor portfolio performance, analyze market trends, and refine strategies based on customer feedback. Maintain accurate client information in the company database. Escalate complex issues to the appropriate teams. Present product features and benefits effectively. This role requires experience in ecommerce business development within a fast-paced environment, preferably in financial services.

Requirements

• 2+ years of experience in ecommerce business development within a fast-paced environment preferably a financial services institution
• Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems
• Excellent communication skills (verbal and written)
• Excellent level of (the local language)* and good knowledge of English
• Ability to work independently and under pressure
• A positive approach to objection handling
• Good organizational skills and attention to detail

Responsibilities

• Promote company’s ecommerce services through remote interactions
• Assist merchants with verification and activation processes
• Monitor and analyze portfolio performance
• Provide remote support and consultation for existing customers
• Perform scheduled and self-initiated activities
• Ensure new merchants in the assigned portfolio complete registration
• Enter and maintain up to date client information into the company's database and keep records with relevant data
• Analyze market trends and customer feedback to refine strategies
• Support existing merchants in maintaining active usage
• Escalate issues by opening cases for problems beyond their resolution scope
• Present product features and benefits to clients in a compelling manner

Benefits

• A competitive salary, based on skills and experience
• Company bonus schemes for personal and company performance
• A comprehensive benefit package to complement your salary (group medical plan,...)
• An opportunity for a fast-track career development