Client Service Representative

Summary

Join The Credit Pros as a Client Service Representative and enjoy a 100% remote, full-time opportunity in the dynamic credit industry. You will provide exceptional phone-based support to clients, resolving product and platform issues, answering account and billing questions, and utilizing various tech tools. This role demands excellent communication and problem-solving skills, along with empathy for client needs. You'll contribute directly to client satisfaction and revenue growth. The position requires 1-2 years of customer service experience in the B2C financial services sector and knowledge of the US credit industry. The Credit Pros offers a supportive and inclusive work environment.

Requirements

• Dedicated home workspace needed; equipment details will be sent via email during the interview process
• Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks
• Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
• 1-2 years' experience of customer services in B2C focused financial and banking services industry
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans
• Customer first orientation and being empathetic to their needs
• Excellent communication skills and solution-oriented mindset
• Hunger to learn and equip self with TCP’s technological suite

Responsibilities

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs
• Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
• Escalate and distribute customer issues to relevant departments as per guidelines
• Record, review and follow-up on requests and resolutions
• Investigate and research solutions
• Update customer records during conversations
• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Benefits

• Fulltime-Permanent role
• 100% Remote Work + Great Work Environment
• Base Salary: $4/hr
• Employee development, Management training, coaching & upskilling
• Flexible Accruing Paid Time Off
• Company Holidays
• Birthday Time Off
• Eligible for health benefits after one (01) year of association