Client Operations Specialist - Recruitment

Summary

Join Togetherwork as a Client Operations Specialist - Recruitment and provide exceptional support for OmegaRecruit and ICS recruitment platforms. You will troubleshoot issues, offer product guidance, and ensure smooth software use, especially during peak recruitment seasons. This role blends standard support hours with high-intensity seasonal support, suiting those who thrive in diverse work environments. Responsibilities include year-round customer support, issue resolution, user education, data maintenance, contract management, event creation, disbursement management, and collaboration with internal teams. Seasonal responsibilities involve 24-hour support coverage during peak recruitment periods, responding to urgent issues, and collaborating with various stakeholders to ensure successful recruitment activities. The position requires a high school diploma, two years of customer service experience, strong communication and analytical skills, and flexibility to work non-standard hours during peak seasons. Togetherwork offers a competitive salary, discretionary bonuses, flexible paid time off, and six weeks of paid parental leave.

Requirements

• High School Diploma and two or more years of experience in a customer service-related field with excellent communication and interpersonal skills
• Ability to learn new technology quickly and efficiently, strong analytical and problem-solving skills with excellent organizational skills and the ability to multitask
• A self-starter with the ability to work with people in a team capacity and independently, an unquestionable work ethic and a high degree of attention to detail
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand and concentrate for extended periods (several hours) with interruptions
• Flexibility and willingness to work non-standard hours during recruitment seasons

Responsibilities

• Provide daily customer support for OmegaRecruit and ICS
• Troubleshoot and resolve software-related issues, escalating when needed
• Educate users on platform functionality and best practices
• Maintain accurate and detailed documentation of customer interactions
• Ensure data accuracy and maintain strict confidentiality, as the role involves handling sensitive personal and organizational information
• Manage customer contract renewals, including tracking expiration dates, initiating renewal discussions, and coordinating any necessary updates or changes to agreements
• Create and manage recruitment-related events within the platform in collaboration with customers, ensuring all event details align with their recruitment timeline and strategy
• Manage and support customer disbursements as needed
• Collaborate with internal teams (development, product, client operations, software support) to resolve user issues and share product feedback
• Collaborate with customer and internal teams (development, product, client operations, software support) if customer request system configuration changes
• Serve as a back-up team member for our Software Support and Client Operations departments, assisting with overflow or coverage needs outside of peak recruitment season
• Participate in a rotating on-call schedule to provide 24-hour support coverage during peak recruitment periods
• Respond quickly to urgent issues to minimize disruption for users during live recruitment events
• Work closely with customers, leadership, advisors, and staff to ensure successful execution of recruitment activities
• Maintain professionalism and calm under pressure in high-stakes, time-sensitive situations

Preferred Qualifications

• Experience with OmegaRecruit or ICS
• Fraternity/sorority membership or familiarity with Greek life or Recruitment Processes
• Basic knowledge of the recruitment process

Benefits

• $1,000 employee referral
• Discretionary bonuses
• Long term incentives
• A flexible paid vacation/personal time policy
• 6 weeks paid parental leave