Client Relations Director

Summary

Join Centria Healthcare as their Client Relations Director and play a pivotal role in expanding their Autism and Life Skills Autism Academy centers. This remote position requires significant travel to build referral networks, increase local awareness, and ensure centers operate at full capacity. You will collaborate with various teams, including marketing and clinical directors, to achieve growth targets. Success is measured by the number of qualified leads converted into clients and the speed at which centers reach full capacity. The role demands strong communication, sales, and organizational skills, along with experience in ABA or a related field.

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of sales and/or ABA experience
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively
• Proficiency in PC software, especially spreadsheet programs
• Strong communication skills, both written and verbal with internal and external stakeholders
• Ability to build rapport with referral sources
• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes
• Excellent interpersonal and listening skills
• Experience analyzing and summarizing data clearly and concisely
• Demonstrated strong work ethic with attention to detail, accuracy, and quality
• Established track record of generating new business

Responsibilities

• Build a broad referral base to champion the centers’ growth
• Call and visit potential referring providers including, but not limited to: Pediatricians, Neurologists, Licensed Psychologists, Case Managers, Speech Therapists, Occupational Therapists, Hospital Systems, Schools/Daycares
• Increase local awareness of Centria and LSAA service offerings
• Research and attend events in the area (conferences, 5ks, information events, etc.)
• Join influencer groups to advertise the centers’ offerings
• Host Autism Activity Days, movie events, etc
• Talk to employer benefit managers to become a preferred provider
• Work interdepartmentally to build the company brand
• Work with marketing to create and disperse company promotional materials
• Work with payor relations to increase payor direct referrals
• Work with Clinical Directors to engage them in marketing efforts and understand selling points of their centers
• Ensure Centria Autism and LSAA locations are appropriately promoting the company brand
• Visit locations to evaluate aesthetics including but not limited to, cleanliness, organization, and general appeal
• Other duties as needed

Benefits

• $45,000 to $65,000 plus bonus opportunity
• Remote position