Director, Client Services

Summary

Join Open Sky Group as the Director, Client Services, a key member of our implementation team providing leadership and support throughout project lifecycles. You will coordinate with clients and internal teams, ensuring timely project delivery. This full-time, remote role requires experience leading enterprise-level software implementations and a minimum of 6 years in supply chain consulting. Responsibilities include project meetings, client consultation, deliverable standardization, team guidance, and solution configuration. The position offers a competitive salary, benefits, and up to 40% travel.

Requirements

• Minimum of 6 years’ experience in BY WMS and supply chain consulting
• Minimum of 2 years’ experience leading enterprise-level software implementations
• Bachelor’s degree in supply chain management, computer science, engineering, or related equivalent
• Experience with BY WMS concepts and configuration
• Experience with other WMS software (Manhattan, HighJump, RedPraire, JDA, etc.)
• Candidate must be authorized to work in the US

Responsibilities

• Participate in all project meetings and activities including blueprinting, kick-off, conducting demos, and writing Statements of Work (SOWs)
• Share best practices and be consultative to clients throughout the duration of the project, acting as subject matter expert
• Provide deliverable standardization and quality management including the production of System Requirements Document (SRD), Functional Specification Document (FSD), Product Requirements Specification (PRS), Technical Design Document (TDD), Integration Specification Document (IRD), etc
• Provide day-to-day coaching, guidance, and oversight to team members
• Complete and co-implement the configuration of the solution
• Produce regular status updates to internal and client teams
• Lead project meetings with clients
• Coordinate daily work for team members ensuring timely delivery
• Coordinate travel schedules for team members
• Participate in internal projects as required
• Participate in industry and marketing events as needed
• Continue to learn new skills and stay current with the technology used within the industry

Preferred Qualifications

Experience with other WMS software (Manhattan, HighJump, RedPraire, JDA, etc.)

Benefits

• Health, Dental, Vision, Life & Disability Insurance
• Incentive compensation
• A retirement savings plan with company match
• A flexible and fun work environment