Client Relationship Manager

Summary

Join Experian as a Relationship Manager and build trust-based partnerships with clients. Work closely with cross-functional teams to ensure client satisfaction, support product adoption, and identify growth opportunities. You will collaborate with the Client Services Vice President, blending strategic thinking with hands-on collaboration. This remote position is based anywhere in Costa Rica. Key responsibilities include developing client relationships, leading business reviews, supporting clients through transitions, collaborating on issue resolution, monitoring product usage, tracking performance metrics, and maintaining client records. The role requires a bachelor's degree or equivalent experience, 4+ years in healthcare IT, and experience in provider-based settings. Strong communication and collaboration skills are essential.

Requirements

• Bachelor's degree or equivalent practical experience
• 4+ years of experience in the healthcare IT industry
• Experience in a provider-based setting, may substitute for some healthcare IT experience
• Experience establishing communication and engagement with prospects, including relationship-building, and navigating challenging conversations with empathy
• Collaborative team player who values diverse perspectives and works effectively across departments such as sales, marketing, product, support, and implementation
• Comfortable managing multiple priorities in a fast-paced, results-driven environment
• Open to evolving organizational priorities
• Communication style appropriate for client-facing interactions
• Proficient in Microsoft and Salesforce
• Familiarity with generative AI tools such as GenAI, CoPilot, or GPT

Responsibilities

• Develop client relationships, ensuring their goals and needs are met
• Lead regular business reviews and workflow assessments to guide value and continuous improvement
• Support clients through transitions and product enhancements, ensuring a smooth experience
• Collaborate with our teams to resolve issues and promote client success
• Monitor product usage and recommend best practices to maximize impact
• Track performance metrics and maintain accurate client records in Salesforce

Preferred Qualifications

• A collaborative mindset and experience with inclusive, client-centered service
• Experience with CRM tools, data analysis, and cross-functional teamwork
• A commitment to equity, Experience putting yourself in the mind of the customer, and continuous learning

Benefits

• Medical, life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program