Client Retention Specialist

Summary

Join Fresh Prints, a rapidly growing NYC-based custom apparel startup, as a Client Retention Specialist. You will collaborate with various teams to develop and execute retention marketing strategies, analyze campaign performance, and identify areas for improvement. This role requires 1-2 years of client-facing and analytical experience, excellent communication skills, and a proactive, goal-oriented approach. Fresh Prints offers a competitive salary, health insurance reimbursement, remote work options, and the opportunity for rapid professional development within a dynamic team. The position involves working with a talented team dedicated to building a business together and offers a work-from-home setup.

Requirements

• 1-2 years of work experience (client-facing and analytical roles preferred)
• Fluency in English
• Comfortable collaborating with the broader team
• Comfortable working in an Agile marketing structure
• Excellent communication skills
• Strong time management & prioritization skills
• Self-motivated and excited to work on different projects

Responsibilities

• Collaborate with graphic designers, marketing, and content teams to write on-brand copy for our collegiate and corporate clientele
• Analyze sales data, comms, and customer behavior to come up with retention marketing strategies and execution plans
• Execute on cross-functional retention marketing work along with sales, and other marketing team members to ensure successful account retention per campaign
• Analyze the impact of retention campaigns and initiatives and apply findings to future campaigns
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership over projects you think can add value to

Preferred Qualifications

• Proactive. You believe it’s always on you to make sure anything you do is a success
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved
• Calm under pressure. You have a sense of urgency but channel it into productively working through any issues
• Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds

Benefits

• Monthly base pay: $700-$1000
• Night shift allowance: $40
• Health insurance reimbursement
• The opportunity to learn a lot rapidly
• Working with a talented and busy team dedicated to building a business together
• Work from Home setup