πWorldwide
Retention Specialist

Paystone
πRemote - Worldwide
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Summary
Join Paystone, a leading North American payment and software company, as a Retention Specialist. You will play a key role in ensuring client satisfaction and long-term relationships by managing client requests, improving retention rates, and collaborating with internal teams. This position requires strong communication and problem-solving skills, experience in customer service and client retention, and proficiency in CRM tools. Paystone offers competitive compensation, equity, flexible time off, career development opportunities, and work-from-home options. We are hiring everywhere and value diverse backgrounds and experiences.
Requirements
- Strong communication, persuasion, and problem-solving abilities
- Proven experience in customer service, with a track record of client retention
- Strong written and verbal communication skills in both English and French
- Experience in a call center environment, preferably within customer support
- Proficiency in CRM tools, preferably Salesforce
- Strong critical thinking and decision-making skills to support client needs
Responsibilities
- Efficiently manage time and prioritize high-priority client requests
- Ensure prompt and responsive communication with all clients to support retention efforts
- Focus on reducing closure requests and prioritizing long-term account retention
- Handle inbound and outbound client interactions through the CRM
- Manage support team requests via phone and email, providing solutions and guidance
- Lead and execute ongoing client engagement campaigns that drive retention and satisfaction
Preferred Qualifications
Background in the payments or fintech industry is an asset
Benefits
- Compensation tied to market data
- We reward for contribution
- Everyone gets equity
- Flexible Time-off
- Weβre committed to career development
- Work from home
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