Retention Specialist

Paystone Logo

Paystone

πŸ“Remote - Worldwide

Summary

Join Paystone, a leading North American payment and software company, as a Retention Specialist. You will play a key role in ensuring client satisfaction and long-term relationships by managing client requests, improving retention rates, and collaborating with internal teams. This position requires strong communication and problem-solving skills, experience in customer service and client retention, and proficiency in CRM tools. Paystone offers competitive compensation, equity, flexible time off, career development opportunities, and work-from-home options. We are hiring everywhere and value diverse backgrounds and experiences.

Requirements

  • Strong communication, persuasion, and problem-solving abilities
  • Proven experience in customer service, with a track record of client retention
  • Strong written and verbal communication skills in both English and French
  • Experience in a call center environment, preferably within customer support
  • Proficiency in CRM tools, preferably Salesforce
  • Strong critical thinking and decision-making skills to support client needs

Responsibilities

  • Efficiently manage time and prioritize high-priority client requests
  • Ensure prompt and responsive communication with all clients to support retention efforts
  • Focus on reducing closure requests and prioritizing long-term account retention
  • Handle inbound and outbound client interactions through the CRM
  • Manage support team requests via phone and email, providing solutions and guidance
  • Lead and execute ongoing client engagement campaigns that drive retention and satisfaction

Preferred Qualifications

Background in the payments or fintech industry is an asset

Benefits

  • Compensation tied to market data
  • We reward for contribution
  • Everyone gets equity
  • Flexible Time-off
  • We’re committed to career development
  • Work from home

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