Client Service Associate

Summary

Join a leading, globally expanding trading platform with award-winning products and a talented team. Support clients at all levels, answering questions, resolving issues, and assisting with KYC procedures. Provide platform tours and build client trust through professional support and training. Monitor the competitive landscape, collect client feedback, and improve client experience. Maintain open communication between departments to resolve issues. This role requires proficiency in English (C1+) and advanced communication skills, along with flexibility to work various shifts, including nights and weekends (remote).

Requirements

• Proficiency in English - C1+ level
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team’s needs and find solutions
• Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
• Excellent communication skills, both verbal and written

Responsibilities

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyze how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues

Preferred Qualifications

Proficiency in Spanish or German

Benefits

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you —because your life outside of work matters just as much as your time on the clock
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community