Client Service Representative

Summary

Join Manay CPA, a reputable full-service accounting firm, and contribute to our team's success. We are seeking a customer support representative fluent in English and Spanish to handle incoming calls, address customer needs, and build strong relationships. This role requires at least two years of international customer support experience and excellent communication skills. You will work closely with customers, resolving issues and tailoring solutions to meet their goals. The position offers a remote work opportunity within US time zones and the chance to contribute to a growing company with a strong commitment to client satisfaction. We offer equal employment opportunities and value diversity.

Requirements

• At least 2 years of work experience in a international customer support role
• An excellent level of written and spoken Business English and Spanish
• Willingness to handle incoming calls and proactively meet customer needs, creating a foundation for future sales opportunities
• Excellent communication and conflict-resolution skills, with a sales-oriented mindset—someone enthusiastic about speaking with customers and potentially handling sales processes in the long term
• Highly organized, with multi-tasking skills
• Attention to detail and the ability to follow standard procedures are required
• Work hours will be based on US Time Zones (EST)
• A reliable remote workplace is required
• As an international company, we kindly request that you add your English resume/CV to your application. Applicants who do not provide an English resume/CV may not be considered

Responsibilities

• Handle incoming customer calls and inquiries, providing excellent customer service in both English and Spanish, and documenting all interactions thoroughly and accurately
• Address customer needs by providing information and support regarding services, and resolve any issues that arise in a timely manner
• Proactively engage with customers and build strong relationships, with the potential to manage sales transactions in the future
• Work closely with customers to understand their needs and tailor solutions that align with their goals, fostering long-term customer satisfaction
• Follow standard procedures and ensure attention to detail in all customer interactions, while maintaining proper documentation of processes and solutions
• Maintain an organized system for tracking customer issues and ensuring that all inquiries are resolved accurately and efficiently
• Collaborate with the team to meet performance targets and contribute to overall customer satisfaction goals
• Adapt and perform well in an ambiguous environment, managing multiple tasks and maintaining high performance under pressure
• Other responsibilities within the scope of the position may be required from time to time

Preferred Qualifications

• Experience with HubSpot or any other CRM program is a plus
• Any accounting knowledge is a plus, along with an eagerness to learn about US taxation to better address client inquiries