Client Services Representative

Summary

Join Kyo, a leading provider of ABA therapy for individuals with autism, as a Client Services Representative! This full-time, remote position (~35-40 hrs/week) focuses on coordinating with clients and health insurers to deliver treatment services. You will facilitate client experiences from start to finish, requiring proactive problem-solving and project management skills. Quarterly in-person meetings in Orlando, FL, are required. The role involves managing client information, processing payments, and communicating effectively with various stakeholders. You will also create and submit client documentation to insurance payers and support internal departments. Kyo offers excellent professional growth opportunities and competitive wages.

Requirements

• PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
• Fluency in English required, bilingual Spanish preferred
• A.A. degree, B.S. preferred, or equivalent combination of education and experience
• 2-3 years experience in a customer-facing service position
• Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
• Experience working on interdepartmental projects and data management
• Written, verbal and interpersonal communication skills
• Navigate through multiple computer applications with speed and accuracy
• Able to manage, monitor and manipulate large data sets and handle confidential information
• The ability to multitask and remain calm amidst dynamically shifting priorities
• Creative problem solving, attention to detail, applied with a can-do attitude
• Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service

Responsibilities

• Provide exemplary customer experience experience to newly onboarding clients throughout initial communication and through the intake process
• Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments
• Effectively communicate with patients, health insurers and staff, providing timely, and responsive information
• Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts
• Facilitation of service audits and cross-departmental projects
• Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
• Updating data fields for proper tracking of next steps for clients
• Any other responsibilities as requested

Benefits

• Excellent opportunities for professional growth and competitive wages
• Vacation/Holiday pay
• 401k program
• Medical, vision, dental, and life insurance benefits
• Cell phone stipends
• Employee Assistance Program
• A supportive, team-based environment
• A strong organizational culture of professional support and development