Client Service Representative

Summary

Join The Credit Pros as a 100% remote Client Service Representative! This full-time position offers the opportunity to contribute to a leading credit repair company. You will provide phone, email, and chat support to clients, resolving issues and escalating as needed. The role requires experience in B2C financial services and knowledge of the US credit industry. You'll utilize various tech tools and meet performance metrics. The company offers benefits including paid time off, company holidays, and eligibility for health benefits after one year.

Requirements

• Dedicated home workspace needed; equipment details will be sent via email during the interview process
• Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks
• Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
• 1-2 years' experience of customer services in B2C focused financial and banking services industry
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans
• Customer first orientation and being empathetic to their needs
• Excellent communication skills and solution-oriented mindset
• Hunger to learn and equip self with TCP’s technological suite

Responsibilities

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs
• Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
• Escalate and distribute customer issues to relevant departments as per guidelines
• Record, review and follow-up on requests and resolutions
• Investigate and research solutions
• Update customer records during conversations
• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Benefits

• Fulltime-Permanent role
• 100% Remote Work + Great Work Environment
• Base Salary: $4/hr
• Employee development, Management training, coaching & upskilling
• Flexible Accruing Paid Time Off
• Company Holidays
• Birthday Time Off
• Eligible for health benefits after one (01) year of association