Client Services Representative

Summary

Join our team as a Client Services Representative and manage remote client support through inbound calls and emails, providing excellent customer service. You will answer and resolve basic product operational support questions, process part orders, and dispatch technicians. This client-facing role requires strong customer service skills and the ability to work in a fast-paced environment. Success in this position demands a technical and inquisitive nature, strong teamwork, and problem-solving abilities. You will need strong documentation and soft skills, and comfort working with multiple systems.

Requirements

• 1+ years of customer service experience
• Communicate at multiple levels both internally and externally
• Technical understanding and aptitude
• Documentation skills
• Decision-making and time management
• Experience in Support ticketing software
• Ability to use a personal computer. Proficiency with Microsoft Office and Google Workspace applications
• Ability to read, write, speak, and understand the English language in a business environment
• Strong organization/communication skills
• Reliability, Accountability, Responsibility, and a team player

Responsibilities

• Manage remote client support by managing inbound calls and emails while providing excellent customer service
• Answer and resolve basic product operational support questions received from our customers
• Process part orders
• Dispatch technicians

Preferred Qualifications

Experience in dispatch and order processing