Client Service Specialist

Summary

Join BambooHR as a Client Service Specialist and provide world-class customer service to clients via phone, email, and chat. You will help clients navigate various HR functions using our software, requiring strong problem-solving and communication skills. This remote position offers a comprehensive training period, followed by a choice between in-office or remote work. The role demands at least 1-2 years of relevant customer service experience and excellent communication skills. BambooHR provides a fantastic company culture, generous benefits including paid time off, health benefits, retirement plan, and professional development opportunities. Employment is contingent upon passing a background and credit check.

Requirements

• You're open to in-office training during your training/ramping period (which takes approx. 60 days, dependent on performance), before choosing between in-office or remote work
• Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
• You have at least 1-2 years of prior relevant customer service or technical troubleshooting experience
• You have excellent interpersonal communication with clients and co-workers
• You have a passion for customer care and can champion high levels of client satisfaction
• You have strong attention to detail and the ability to work in a fast-paced environment
• You're able to break down complex problems and explain them in a clear and simple way
• You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
• You have strong resiliency and the ability to work past difficult situations

Responsibilities

• Provide world class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Benefits

• 4 weeks paid time off
• 11 paid holidays
• We pay you to go on vacation
• Medical with HSA and FSA options, dental, and vision
• 401(k) with a generous company match
• Access to a personal financial planner
• Both legal and life insurance
• We pay for a one year subscription to Financial Peace University and you walk away with financial savvy and a bonus
• Get paid to give your time to the community
• We can help cover some educational expenses
• Flexible Work Models . In-office, work-from-home, or hybrid, depending on position and location