Customer Service Specialist

Summary

Join Sutherland Bulgaria's dynamic team as an International Customer Service Professional supporting Spotify! You'll provide email and chat support, handling account, payment, and troubleshooting inquiries. Excellent German (C1) and English (B2) written skills are essential, along with a positive attitude and strong communication abilities. Previous customer service experience is a plus. This long-term position offers a competitive salary, benefits including additional health and life insurance, paid time off, and a clear career path. Work from home options are available after initial office training.

Requirements

• Excellent Written skills in German (C1) and good Verbal & Written skills in English (B2 or above)
• Valid work-permit to work in the EU
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
• Positive attitude and great interpersonal skills, with a “can do” attitude
• Ability to present complex information in a simple and understandable way

Responsibilities

• Providing Email and chat support for our clients
• Answering to ,,How to” and ,,FAQ” questions
• Assisting with account and payment-based questions and problems
• Providing assistance with troubleshooting

Preferred Qualifications

Previous Experience in Customer Service is a plus

Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal, featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow