Client Service Supervisor

Summary

Join Help at Home, a leading provider of in-home personal care services, as a Client Service Supervisor! This fully remote position (unless within an hour of a branch office) offers a pay range of $20-$22 hourly. You will be the primary liaison between clients, caregivers, managers, and referral sources, ensuring quality care. Responsibilities include developing and monitoring care plans, assigning caregivers, providing coaching, managing schedules, conducting home visits, and handling client complaints. A high school diploma or GED is required, along with experience in Medicaid, Waiver, or Home Healthcare (preferred). Excellent organizational and problem-solving skills are essential.

Requirements

• At least 18 years of age
• High school diploma or GED required
• Current PPD, or Chest x-ray if applicable
• Other requirements pursuant to state or local rules as applicable
• Excellent organizational skills; ability to multitask and manage multiple responsibilities
• Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
• Strong problem-solving skills; ability to deal with conflict in a professional manner
• Ability to multitask and manage multiple responsibilities
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
• Basic computer literacy and typing skills
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
• Ability to communicate effectively and clearly with others to exchange information

Responsibilities

• Maintain elements of the assigned clients' files, and all related paperwork
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records
• Assigns homecare aides based on the client's overall needs and Plan of Care
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties
• Prepares and submits routine departmental reports as required
• Records and maintains accurate documentation of the client's condition and overall service
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents
• Provides education and coaching on changes to a client's Plan of Care
• Maintains positive working relationships with clients, homecare aides and referral sources
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures
• Performs other related duties as assigned

Preferred Qualifications

• Bachelor's degree preferred
• Medicaid, Waiver, or Home Healthcare experience preferred