Client Services Analyst

Summary

Join RxSense as a Client Services Analyst and be the primary point of contact for managing service and support requests from business partners. You will troubleshoot and resolve inquiries related to claims, eligibility, benefits, and data analytics, while maintaining excellent organization and communication. This role requires strong problem-solving skills, collaboration with internal and external teams, and proficiency in various software and data management tools. A background in the PBM industry and understanding of pharmacy benefit strategies are preferred. The position offers a competitive salary and the opportunity to work in a dynamic and award-winning healthcare technology company.

Requirements

• Bachelor’s degree in management information systems, project management, healthcare administration, or similar training and/or experience
• 2+ years in related B2B client service role
• Excellent keyboard and navigation skills and ability to learn new computer programs
• Proven background in software-based front-end-user support
• Adept ability with Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer)
• Adept ability with SFTP tools
• Experience with navigating and converting various types of data files
• Atlassian Collaboration Software (Confluence, Jira)

Responsibilities

• The first point of contact for day-to-day management of service and support requests received from business partners
• Intake, troubleshoot, and resolve any inquiry relative to claims processing, eligibility, file management, benefits administration, claim and drug pricing, non-consultative clinical logic, data analytics, and platform UI/UX
• Maintain immaculate organization within email, ticketing, and reporting systems
• Initiate and lead interactions with internal peers and business partners through phone, email and multiple web-systems on a daily basis to sustain the progression of issue resolution
• Build and maintain exceptional relationships with clients and business partners
• Attend and participate in meetings with clients and business partners as needed
• Attend daily stand-up meetings, weekly team meetings, and other ad-hoc meetings as needed
• Ability to rotate an on - call schedule outside of normal business hours
• Effectively communicate with several multi-functional personnel and leaders affiliated with RxSense and it’s business partners
• Maintain and excel in on-going training efforts as required by the introduction of new products, enhancements to existing products, introductions of new work processes and process improvement efforts
• Set work priorities without supervisor assistance and work independently on a team
• Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations
• Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
• Support team members and participate in team activities to help build a high-performance team
• Develop strong internal relationships and contacts within the company that are supportive of the achievement of client service requirements including attainment of performance guarantees and minimization of performance penalty expense
• Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving our client’s business and operational goals

Preferred Qualifications

• 2+ years within the PBM industry, including understanding of pharmacy benefit strategies, is preferred
• A thorough understanding of the PBM environment and broader healthcare system is preferred

Benefits

Salary Range: $58,000 - $88,000