Client Services Associate

Summary

Join BAYADA Home Health Care as a Client Services Associate in our Willow Grove, PA Pediatrics Office and become an integral part of a caring, professional team that provides the highest quality care to clients. As a Client Services Associate, you will provide superior customer service and quality home care, manage coordination of client services, build lasting relationships with clients and referral sources, and maintain effective fiscal management of your caseload.

Requirements

• Bachelor degree is preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication  and interpersonal skills

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)

Benefits

• Paid holidays, vacation and sick leave
• Vision, dental and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program