Client Services Associate, Surveys

Summary

Join Third Bridge's Surveys Team in Los Angeles as a Survey Associate and contribute to the development of our Surveys team and the design of tools and processes to create a top-quality Survey product. You will be responsible for the creation and execution of Surveys that help clients qualify and quantify industry trends through benchmarking analyses, product forecasting, and general competitive market analyses. This role involves daily interaction with clients and specialists, collaboration with key stakeholders, and close involvement in business, product, data, and development initiatives. The ideal candidate will have experience collaborating in a high-throughput, deadline-driven environment and possess superior writing, logic, and interaction skills. A strong commercial acumen and understanding of various industries, particularly within the Consulting and Private Equity sectors, are essential. Third Bridge offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment
• Superior writing, logic and interaction skills; including oral and written communication as well as organisational skills
• Strong commercial acumen and familiarity or interest in understanding of different industries (including but not limited to Healthcare, Technology, Life Sciences, Consumer Goods, Financial Services), as well as how Consulting and Private Equity clients work, their organisational structure, asset class in which they operate, and how Surveys support their workflow
• Proven ability to work in a rigorous, fast-moving environment
• Meticulous attention to detail and a strong analytic outlook (including experience with data sets in Excel or Gsheets format)
• Ability to handle multiple tasks and prioritise, identify and solve problems
• Bachelor’s degree
• 0-2 years of experience in the financial services industry, with a strong understanding of Consulting and Private Equity, various industries and data analysis
• The successful candidate must, by the start of the employment, have permission to work in the country they are applying

Responsibilities

• The Survey Associate will be responsible for the execution of Surveys that help clients qualify and quantify industry trends through benchmarking analyses, product forecasting, and general competitive market analyses
• Provide feedback on clients’ Survey design, targeting specialised topics and populations
• Build out panels of experts according to client requirements
• Navigate survey requests with complex requirements and client-specific preferences
• Coordinate, problem-solve and build strong working relationships with panellists, clients, survey partners, and colleagues

Preferred Qualifications

Experience with market research and survey design, primarily via exposure to survey design and the use of online survey platforms (gained in education or in a professional environment)

Benefits

• Competitive base salary of $70,000 with access to our uncapped bonus scheme after just 1 month
• Vacation : 15 vacation days and 2 personal days, increasing to 20 vacation days after 2 years of service
• Holidays : 11 full company holidays and 4 half-day holidays
• Volunteer Time : 2 CSR volunteer days annually
• Comprehensive healthcare coverage through Cigna, including a 100% employer-paid medical plan option
• Access to Wellhub and an Employee Assistance Program (EAP)
• Life insurance and long-term disability coverage
• Pre-tax savings accounts: commuter, dependent care FSA, HSA, and medical FSA
• 401(k) plan with Roth and traditional options including a company match of up to 5% of your base salary
• Access to Prosperwise, a financial advice tool
• Competitive parental leave policy
• Pet insurance
• Personal development allowance to support your growth
• Phone allowance
• Flexible work options, including a Work from Anywhere program and Summer Fridays
• Access to stocked kitchens and regular social gatherings
• Commitment to ESG initiatives such as CSR, D&I, environment and various employee resource groups (ERGs)