Client Services Coordinator

Summary

Join the American Marketing Association as a temporary, part-time Client Services Coordinator! This remote role, available from mid-February to mid-June 2025 (maximum 30 hours/week), focuses on enhancing client experience by fulfilling campaign deliverables and generating comprehensive reports. You will be responsible for managing various project aspects, utilizing platforms like Google Ad Manager, HubSpot, and Asana. The ideal candidate possesses at least two years of virtual client service experience, one year of Asana (or similar) experience, and familiarity with WordPress and Salesforce. The AMA offers a competitive hourly rate, remote work flexibility, inclusive work environment, rewards program, free AMA membership, and access to professional development opportunities.

Requirements

• At least two years experience working in client or customer service virtually
• At least one year of experience in Asana project management platform or another PM platform (i.e. Monday.com)
• Experience within WordPress
• Exceptional organizational and communication skills
• Exposure to Salesforce CRM
• Must be legally able to work within the U.S
• Live in one of the following states: Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin

Responsibilities

• Lead the fulfillment of all sponsorship deliverables
• Create campaign metrics reports, including the number of leads generated, clicks, and audience engagement
• Pulling reports from Google Ad Manager, HubSpot, Rasa, Cvent, and Google Analytics
• Assist in the creation of monthly, quarterly, and year-end reports for top AMA sponsors
• Assist in managing the Alliances team’s deliverables calendar. This includes information regarding newsletter schedules, webcasts, sponsored content, virtual events, and more
• Tracking and reporting program metrics like webinar registrations, dedicated email performance, and newsletter performance

Preferred Qualifications

• Exposure to Hubspot reporting
• Experience working with Google Ad Manager
• Experience working with Google Analytics

Benefits

• An inclusive work environment with monthly team events
• Rewards and Recognition program through Bucketlist
• Free AMA membership and free access to the following professional development opportunities: A variety of AMA professional development content
• Free AMA membership and free access to the following professional development opportunities: AMA’s Professional Certified Marketer - Marketing Manager certification exam
• Remote work-life balance with: Flex Fridays (no internal meetings scheduled after 12pm on Fridays)