Katapult Network is hiring a
Client Services Coordinator

Summary

Katapult Network is recruiting an entry-level Client Services Coordinator for recent graduates or emerging professionals. This position involves supporting various teams, handling customer inquiries, maintaining records, and assisting other teams as needed. The role requires a Bachelor's degree, reliability, critical thinking, customer service orientation, self-control, and effective communication.

Requirements

Bachelor's degree

Responsibilities

• Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
• Act as the face of the organization, providing friendly, professional service even in the face of difficulties
• Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
• Use critical thinking to solve customer complaints and questions
• Act as a subject-matter expert regarding all customer queries
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Assist other teams including development, sales, and marketing as needed

Benefits

Competitive pay and benefits