Client Services Coordinator

Summary

The job description is for an entry-level Client Services Coordinator position at Katapult Network, a company that helps recent college graduates find full-time, entry-level opportunities with top employers. The role involves supporting customer relations, acting as the face of the organization, keeping records of customer interactions, using critical thinking to solve customer complaints and questions, and assisting other teams as needed. The position offers competitive pay and benefits, and a Bachelor's degree is required.

Requirements

Bachelor's degree

Responsibilities

• Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
• Act as the face of the organization, providing friendly, professional service even in the face of difficulties
• Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
• Use critical thinking to solve customer complaints and questions
• Act as a subject-matter expert regarding all customer queries
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Assist other teams including development, sales, and marketing as needed

Benefits

$40,000-50,000/yr + Benefits