Client Services Coordinator (Entry-Level)

Summary

Join Katapult Network, a platform helping recent college graduates find entry-level opportunities with top employers. We're recruiting for an entry-level Client Services Coordinator role, offering competitive pay and benefits, with strong growth opportunities.

Requirements

Bachelor's degree

Responsibilities

• Support customer relations by answering inbound calls to provide information about products and services
• Act as the face of the organization, providing friendly, professional service even in the face of difficulties
• Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
• Use critical thinking to solve customer complaints and questions
• Act as a subject-matter expert regarding all customer queries
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Assist other teams including development, sales, and marketing as needed

Benefits

$40,000-50,000/yr + Benefits