Guidepoint is hiring a
Client Service Coordinator

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Guidepoint

πŸ’΅ ~$98k-$151k
πŸ“Internship - South Korea

Summary

Join Guidepoint's Client Service team as a Coordinator and oversee all administration within your client service team, scheduling telephone consultations, tracking projects, and qualifying experts. This is a 6-month contract position.

Requirements

  • Some English language skills, especially reading and writing
  • Strong proficiency with Microsoft Office
  • Strong organizational skills with meticulous attention to detail
  • Ability to prioritize and multi-task and to work under tight deadlines
  • Proficient in the use of the internet for research
  • Demonstrated ability to communicate effectively and persuasively, both verbally and textually
  • Demonstrated ability to work both in a team atmosphere and autonomously
  • A desire to work in a fast-paced entrepreneurial environment

Responsibilities

  • Responsible for scheduling telephone consultations for client service teams
  • Coordinate with advisors to obtain responses, availability and confirm telephone consultations
  • Leave messages and follow up with Advisors to expedite scheduling projects
  • Maintain an updated status of client telephone consultations
  • Update Advisors’ profiles as needed
  • Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
  • Follow multiple work streams to help Project Managers organize client requests and track progress on projects
  • Assist with ad-hoc requests

Benefits

  • Hybrid work environment, 1 day work from home
  • Casual, ambitious and entrepreneurial work environment
  • Central office location

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