Client Services Manager

Summary

Join our client, a rapidly growing healthcare/payor organization, as their new Client Services Manager! In this role, you will oversee strategic client relationships, ensuring seamless program execution for health plans and value-based care initiatives. You will manage deliverables, coordinate operations, and act as the liaison between clients and internal teams. Responsibilities include managing client needs, coordinating workflows, monitoring program performance, preparing client reports, and supporting new client onboarding. The ideal candidate possesses proven healthcare account management experience, familiarity with value-based care, and exceptional organizational and communication skills. This remote position offers a competitive salary and bonus potential.

Requirements

• Proven experience in healthcare account management, client services, or operations , ideally with a health plan, payer, or payer service organization
• Exceptional organizational skills with the ability to manage multiple initiatives simultaneously
• Strong written and verbal communication skills with the presence to lead client meetings and presentations
• Proficiency in Excel (pivot tables, VLOOKUP, formulas) and comfort working with reporting tools to analyze program trends
• Detail-oriented and thrives in fast-paced, deadline-driven environments

Responsibilities

• Serve as the primary point of contact for assigned health plan and payer service clients
• Manage day-to-day client needs, ensuring deliverables are accurate, timely, and aligned with contractual commitments
• Coordinate cross-functional workflows — including member outreach, scheduling, field operations, and reporting — to keep programs on track
• Monitor program performance, flag risks early, and lead problem-solving to maintain service excellence
• Prepare and present client-facing reports, performance dashboards, and executive-level status updates
• Maintain detailed records of program milestones, communications, and deliverables
• Support onboarding and program launches for new clients, ensuring a smooth transition to steady-state operations

Preferred Qualifications

Familiarity with value-based care models ; experience with HEDIS/STAR quality measures, risk adjustment, or performance-based contracts is highly desirable

Benefits

• Base salary: $100,000 – $120,000 USD
• Bonus potential
• Remote — must be available during standard U.S. business hours