Travel and Customer Service Coordinator

Summary

Join Suvoda as a Coordinator and support the Global Study Managers in planning and operations of active clinical trial studies. Based in Turkey, you will be the main point of contact for patient communications and manage all patient travel and logistical details. This part-time contract position offers up to 30 hours per week with hourly pay. Responsibilities include managing travel budgets, communicating with vendors and internal teams, supporting hospital staff, responding to inquiries, contributing to project profitability, and maintaining accurate data. The role requires a Bachelor’s Degree or equivalent experience, bilingualism in Turkish and English (Greek preferred), and experience in the travel or pharma industry. Strong organizational skills, cross-departmental communication abilities, and confident decision-making are essential.

Requirements

• Bachelor’s Degree or equivalent work experience
• Bilingual required - both Turkish and English required; Greek preferred
• Working knowledge of Microsoft Office
• Ability to learn new procedures quickly and efficiently
• Highly organized and plan-oriented; adept at prioritization and follow-up
• Excels in cross-departmental communication
• Confidence and follow through in decision-making

Responsibilities

• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Contributes to managing projects to profitable level through efficient work process
• Acts as point of contact for patient communication regarding air, hotel and ground accommodations
• Maintains accurate data including setting up databases and transferring data between internal operating systems
• Aids in producing reports as required
• Works with Global Study Manager to outline needs and requests of clients and patients
• Contributes to managing projects to profitable level through efficient work process

Preferred Qualifications

2+ years of experience in the travel industry and/or pharma industry preferred