Whalar is hiring a
Client Services Manager

Summary

Join Whalar Group, a global creator company, as Manager, Client Services in Berlin. This remote-first role oversees day-to-day campaign execution, budget tracking, quality control, client support, reporting and analysis, and process support for retained and upcoming projects.

Requirements

• Have 3+ years’ agency or brand experience, including team management
• Have strong detail-oriented, organizational and interpersonal skills
• Have a solid understanding of the social media advertising ecosystem (especially in DACH) and an insatiable appetite for learning about industry innovations and the creator economy
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Must be a native German speaker and professionally fluent in English (speaking and writing capabilities)

Responsibilities

• Oversee day-to-day campaign execution, ensuring tasks are completed on time and Client Services Executives are aware of their priorities & responsibilities
• Consistently update our project trackers to reflect creators fees and overall budget spends. Ensure Client Services Executives are sticking to the budget tiering plan per market and provide weekly updates on this to the Associate Director
• Assist executives with creator sourcing where necessary and be the secondary reviewer for suggested creators and all content before it goes to the client/ live, ensuring they meet agency and client standards
• Support the Associate Director with client comms and assist with agenda creation & taking actions from meetings. Ability to lead client calls with confidence where necessary
• Set the structure, sense check data and oversee the generation of reports for us to track output vs the scope, to be presented to the client by the manager. Gather inputs from cross functional teams where necessary
• Assist in implementing new operational processes as directed by the Associate Director. Speak up with new ideas to improve efficiencies and continuously strive to enhance the account with delivery efficiencies / content quality, ensuring outstanding client satisfaction

Benefits

• 25 days of PTO + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Calm App subscription (Add up to 4 dependents)
• Volunteer days
• Social programs