Client Solutions Executive

Summary

Join Setpoint as a Client Solutions Executive and make a significant impact by partnering with various organizational functions. This exciting role offers countless learning and growth opportunities in a dynamic, fast-growing company. You will manage multiple customer implementations, ensuring seamless client experiences. The ideal candidate is detail-oriented, client-focused, a great communicator, and an independent problem-solver. This position reports to the Director, Capital Solutions. Setpoint offers a full slate of benefits including competitive salaries, stock options, and comprehensive health coverage.

Requirements

• 4+ years in consulting, strategy, banking, enterprise technology, or related client facing experience
• Adept project management skills and ability to manage multiple complex projects simultaneously
• Innate problem-solving skills with a customer-centric mindset
• Exceptional communication and interpersonal skills, with the ability to build trust with internal and external stakeholders at all levels
• Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting implementation plans as needed to meet evolving client needs

Responsibilities

• Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with all stakeholders
• Collaborate with client and internal stakeholders to assess the scope of work and develop the delivery milestones and timeline
• Use internal systems to track progress, uncover blockers, and work internally and externally to ensure timely product handoffs
• Analyze current Implementation processes and workflows to identify opportunities for improvement and automation

Preferred Qualifications

• Detail-oriented: You don’t cut corners and quickly grasp complex problems. You are driven to be accurate and maintain a zero defect approach under tight deadlines
• Client-focused: You thrive on building strong, lasting client relationships and ensuring a seamless, positive experience throughout the implementation process
• A great communicator: Able to convey technical information to beginner-level users to engineers when engaging with clients
• An intuitive all-round athlete: Comfortable converting complex ideas into solutions and excited about client experience, sales, and product effectiveness
• An independent problem-solver: Able to understand what’s most important quickly and proactively build solutions

Benefits

• Competitive salaries
• Stock options
• Medical, dental and vision coverage
• 401k
• Disability coverage
• Flexible vacation