Service Solutions Executive

Summary

Join PartsSource, a leading technology platform for managing healthcare equipment, as a Service Solutions Executive. Drive profitable growth by prospecting, developing, and closing new business opportunities to meet quarterly goals. You will design and lead multivendor service sales strategies, build strong customer relationships, and conduct needs assessments. Collaborate with internal teams to ensure seamless execution of service contracts. Leverage sales processes for consistent results, manage assigned regions, and maintain accurate sales records. Success requires a bias for action, effective communication, a strategic mindset, and contract negotiation expertise. This role demands a deep understanding of healthcare operations and technology.

Requirements

• 10 years of successful experience in a healthcare service sales, consulting sales, strategic account sales or similar field
• Strong knowledge of healthcare operations, regulations, and industry trends
• Demonstrated ability to develop and execute strategic plans and initiatives
• Familiarity with healthcare technology solutions, including service selling and multivendor solutions
• Previous experience managing large key accounts linked to Healthcare industry, whether direct hospitals or business groups linked to healthcare facilities
• Bachelor’s degree in healthcare administration, Business Administration, or a related field required (Master's degree preferred)
• Willing and able to travel 50% or more as required

Responsibilities

• Design and lead multivendor service sales strategy including; opportunity creation/identification, customer engagement, sales process navigation, solution architecture, and financial negotiation
• Develop and grow long-term relationships with all key stakeholders (Clinical and HTM) and decision makers (Executive level, Supply Chain, Clinical and Finance) across the customer organization
• Conduct needs assessments to understand clients' medical equipment service requirements and challenges
• Articulate the value proposition of our multi-vendor medical equipment services to clients through effective presentations and demonstrations. Customize service offerings to align with clients' specific needs and operational requirements
• Foster continuous education for the customer related to PS multivendor service offerings
• Partner with Partssource PRO Parts team members to coordinate enterprise strategies delivering on the overall value creation roadmap for customers
• Collaborate with internal teams including pricing, marketing, legal, and finance adhering to the deal desk process to attain deal approvals, contract Ts&Cs, and RFP responses
• Liaise with technical and service delivery teams to ensure seamless execution of service contracts
• Communicate client requirements and expectations to internal stakeholders
• Excellent organizational skills with capacity to manage cross functional initiatives
• Leverage our sales process to realize consistent results across customer engagements including management of assigned region, account management, call management, and opportunity management
• Own assigned region’s sales forecast including close dates, buying process, stakeholder management, budgeting, reporting, etc
• Maintain accurate and up-to-date records of sales activities, opportunities, and client interactions using CRM tools
• Prepare accurate and competitive service proposals and presentations based on client discussions and requirements

Preferred Qualifications

• Bias for Action: You have constant momentum, harnessing energy to hunt out new opportunities
• Effective Communication: Active listening and ability to communicate with various audiences to elicit emotion and action. Able to synthesize complex issues and communicate with clarity
• Results Driven: Innate nature to win. Self-motivated to consistently meet/exceed goals while staying focused on overall achievement of desired outcomes
• Strategic Mindset: Think about the future and stay aware of market trends to lead customers to the right solution for their needs
• Sales Cycle Management: From Prospecting to Closing and everything in between. You run the process from end-to-end; actively involving internal and external stakeholders
• Contract Guru: Demonstrated success in negotiating and closing complex contracts
• Relationship Management: Ability to develop strong customer relationships, navigate customer organizational complexity, and showcase differentiated value for influencers, buyers, and users while leveraging cross-functional internal partners to support the selling process
• Industry Insider: Comprehensive understanding of healthcare HTM, Supply Chain, Finance, and Radiology
• Market Intelligence: Stay informed about industry trends, competitors, and emerging technologies in the medical equipment service sector

Benefits

• A competitive compensation package that focuses on rewarding near-term performance and creating long-term wealth with equity in the company
• A supportive company culture that provides the tools and guidance to guide you toward success
• Various training and development opportunities are available at your discretion
• Ability to work remotely, while traveling approximately 30% of your time to meet with clients
• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity
• Inclusive and diverse community of passionate professionals learning and growing together