Client Specialist

Summary

Join Experian's FinTech Vertical as a Jr. Client Executive / Client Specialist and cultivate strong client relationships, driving revenue growth within your assigned accounts. Based remotely in the Western U.S., you will be responsible for supporting business renewals, identifying new clients, overseeing solution implementations, and gathering data insights to demonstrate value. You will also advise clients on best practices, upsell and cross-sell solutions, and contribute to sales and marketing efforts. This role offers a path to promotion to Account Executive and requires a Bachelor's degree and 3+ years of relevant experience. Experian provides a comprehensive benefits package including a lucrative overachievement plan, annual trips for top performers, generous paid time off, wellness plans, employee discounts, and retirement benefits.

Requirements

• Bachelor's degree required
• 3 years complex relationship management related experience
• Sales drive and motivation
• Experience with problem solving and analytical skills
• Knowledge of consumer credit reporting or an appetite to learn
• Customer service experience and project management skills
• Experience in presenting to clients and internal team members
• PC skills
• Ability to travel

Responsibilities

• Develop relationships with clients by researching and understanding their needs, responding to client concerns and problems and being the liaison between the client and internal departments
• Support the renewal of existing business
• Identify and convert new logos within a defined region
• Oversee implementation for Experian solutions; marshals resources to ensure client satisfaction and return on investment
• Gather data and insights regarding usage to demonstrate impact and value; ensure usage at projected levels
• Advise client on data quality best practices and address gaps/opportunities
• Develop new business within existing relationships by up-selling and cross-selling other solution categories
• Research client needs and determine how to bundle products to meet client requirements
• Inform and educate clients on our projects. Use product experts as a resource
• Maintain contact with product and service users to enhance client relationships
• Provide customer intelligence to sales and marketing functions to position our offerings
• Committed to progressing development towards a promotion to an Account Executive position
• SFDC accountability, Forecast & GAP reporting

Benefits

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, 12 paid holidays, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting