Drips is hiring a
Client Success Analyst

Summary

The Client Success Analyst is responsible for reviewing campaign performance trends, identifying issues or improvement opportunities, and implementing optimizations. They will work closely with the Client Success Manager, Project Manager, Account Manager, and Production team members. The ideal candidate has a Bachelor's Degree or equivalent experience, is comfortable working in a technical environment, and has strong organizational skills.

Requirements

• Bachelor’s Degree or equivalent customer service or account management experience
• 2-4 years of experience in a technical environment and/or as a relationship-building professional
• Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau)

Responsibilities

• Review daily, weekly, and monthly performance trends to identify performance issues or improvement opportunities
• Partner with Client Success Manager to deliver performance reporting for client campaigns
• Collaborate with cross-functional teams, including the Production team for campaign setup and testing

Preferred Qualifications

Experience in affiliate marketing or lead generation space, marketing campaign management

Benefits

Wellness programs and additional benefits that assist with work-life balance