Client Success Associate

Summary

The job is for a Client Success Associate in the Customer Service team at Scalable Capital, a digital investment platform. The role involves handling customer inquiries about the app and account service via phone, email, and chat. The position is initially contracted for two years and offers attractive compensation, 30 paid vacation days, flexible working hours, on-site training, individual budget for further education, and a cost-free Prime+ Broker membership.

Requirements

• Have experience in customer contact - we also welcome quereinsteiger:innen (cross-industry applicants)
• Customer orientation and teamwork skills are essential
• Communicate positively and think solution-oriented
• Have very good German (C1 level) and good English (B2 level) language skills in both written and spoken forms

Responsibilities

• Answer customer inquiries about the app or account service via phone, email, and chat
• Handle customer inquiries independently and find solutions to their satisfaction. Collaborate with other departments or escalate inquiries to 2nd-Level Support when necessary
• Identify areas for improvement and proactively support the continuous improvement of our service
• Enjoy learning about new topics and further educating oneself on our products

Benefits

• Attractive compensation package
• 30 paid vacation days
• Shift schedule with working hours between 8-20h, Monday to Friday
• On-site training before starting the job in one of our offices in Munich or Berlin
• Individual budget for further education
• Cost-free Prime+ Broker membership
• Work with modern hardware and tools
• Flexibility to work from home or in our modern offices in Berlin or Munich