Client Success

Summary

Join SEON, a leading fraud prevention company, as a Client Success Manager in our expanding APAC team based in Jakarta. You will play a pivotal role in ensuring customer success by onboarding new clients, engaging with existing accounts, and optimizing their use of SEON's solutions. This hybrid role requires strong communication, technical understanding of API-based SaaS, and experience in fraud prevention or a related field. You will collaborate with global teams and proactively identify opportunities for growth. SEON offers a dynamic environment, excellent benefits, and opportunities for professional development.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in SaaS, fraud prevention, fintech, or risk management
• Strong understanding of API-based SaaS solutions, with experience guiding customers through technical integrations
• Excellent communication skills with the ability to translate complex fraud prevention concepts into business benefits
• Experience working with enterprise customers and major accounts, building long-term relationships, and driving customer success
• Analytical mindset, with the ability to monitor fraud trends, interpret data, and recommend actionable improvements
• Cross-functional collaboration skills – experience working with global teams (solution engineers, fraud specialist) to resolve customer challenges
• Proactive, solutions-oriented mindset – you take initiative to solve problems and create value for customers
• Fluent in English
• Ability to travel as required to meet with customers, attend industry events, and strengthen relationships

Responsibilities

• Lead the end-to-end onboarding process for new customers, ensuring smooth implementation of SEON’s fraud prevention solutions
• Work closely with Account Executives (AEs) and existing major accounts to understand their fraud challenges, monitor performance, and optimize rules accuracy
• Serve as the main point of contact for key accounts, ensuring customer satisfaction, retention, and growth
• Conduct product training and workshops to educate customers on SEON’s features, updates, and best practices
• Proactively identify upsell and expansion opportunities based on customer needs
• Collaborate with cross-functional teams (fraud experts, solution engineering, sales, and product teams) to ensure seamless service delivery
• Act as the voice of the customer, providing feedback to internal teams to help shape SEON’s product roadmap
• Stay updated on fraud trends, industry best practices, and competitor offerings to better advise customers

Preferred Qualifications

Mandarin or another APAC language is a plus

Benefits

• Employee stock ownership plan (ESOP)
• Remote set-up
• Flexible hours
• Generous Holiday allowance
• Access to significant opportunities for learning and development
• Private health insurance including dependants (inc. employee assistance & mental health support)
• Complimentary weekly language courses
• Enhanced Parental leave
• Monthly company breakfast and weekly Lunch allowance
• Work from anywhere' - 60-day remote work
• Annual Tech Budget