Client Success Manager

Summary

Join Maple's Health System Partnerships team as a Client Success Manager! Manage a portfolio of strategic clients, serving as the primary point of contact. Drive portfolio growth by identifying expansion opportunities and contributing to new client acquisition. Ensure on-time, high-quality delivery through effective project management. Foster team collaboration and contribute to a positive team culture. This role requires 5+ years of client-facing experience and strong communication and strategic thinking skills. Maple offers a competitive benefits package, including health insurance, wellness programs, and professional development opportunities.

Requirements

• Experience: 5+ years in a client-facing or client success role, ideally within a B2B (business-to-business) or institutional client environment
• Client relationship expertise: proven ability to manage client portfolios and build trust and credibility with stakeholders at all levels
• Strategic mindset: a proactive, solution-oriented professional who can align client needs with organizational objectives to drive mutual success
• Project management skills: demonstrated experience in managing projects, workflows, and deliverables, with proficiency in tools like Asana or Salesforce
• Communication excellence: strong interpersonal, written, and verbal communication skills, with the ability to present confidently and effectively
• Growth orientation: experience driving new business opportunities through upselling or expanding existing partnerships
• Technical proficiency: familiarity with CRMs (Salesforce preferred) and a willingness to adopt new tools and processes as needed

Responsibilities

• Build and manage client relationships: serve as the main point of contact for assigned clients, building trust and credibility through strategic communication and problem-solving. Ensure alignment between client needs and Maple’s objectives while confidently representing the HSP team
• Drive portfolio growth: identify opportunities to expand existing partnerships and contribute to new client acquisition efforts, including RFPs/RFIs, product demos, and discovery conversations. Achieve revenue growth through strategic up-selling initiatives
• Project management: manage workflow implementation to ensure on-time, high-quality delivery. Collaborate cross-functionally to streamline processes and deliverables
• Foster team collaboration: contribute to a positive team culture, mentoring colleagues and supporting professional growth within the HSP team

Preferred Qualifications

A background in healthcare is a plus but not required

Benefits

• Competitive benefits package : health, dental, counselling, and life insurance coverage to care for you and your loved ones
• Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more
• Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond
• Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations
• Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included
• Destination5: work internationally in eligible countries for up to 5 days per year. Adventure, uninterrupted
• Retirement savings plan: invest in your future with our group retirement savings plan
• Branch out budget: $1,000 annually to pursue professional development and fuel your growth