Senior Manager, Client Success, Value Based Care

Summary

Join Cohere Health as a Sr. Manager, Client Success of Value Based Care and play a pivotal role in the growth of our value-based care solutions. You will act as a solutions architect and client success manager, building strong client relationships and ensuring our platform meets client needs. This role involves working closely with clients, understanding their challenges, and leveraging your expertise to create tailored solutions. You will own the end-to-end customer relationship, ensuring seamless implementation and continued value delivery. Success in this role requires strong collaboration, communication, and a deep understanding of value-based care models. Cohere Health offers a supportive and growth-oriented environment.

Requirements

• 5-10 years of experience in customer-facing roles (such as account management, customer success, or similar positions) within value-based care organizations, health-tech companies, healthcare consulting, or health plans
• Proven track record of building strong client relationships, driving customer satisfaction, and delivering measurable business results
• Expertise in navigating the complexities of value-based care models, including MSOs, ACOs, risk-bearing entities, and utilization management
• Customer-orientation and start-up ready mindset; comfortable with ambiguity
• Highly collaborative and experience participating in team-led sales models
• Experience working with cross-functional teams; project management experience a plus
• Excellent strategic communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
• Adept at shifting between operational and strategic mindsets, leveraging systems thinking to prioritize those activities that will most effectively solve your clients’ most important problems
• Highly organized with a systematic approach to time management
• Willingness to travel up to 25% of time

Responsibilities

• Build and nurture relationships with key stakeholders within client organizations, driving insights into their operations and ensuring the value of Cohere’s solution is fully realized
• Work closely with the growth team to refine sales operations, improve internal processes, and ensure scalability as Cohere expands into new markets and customer segments
• Support post-sale efforts to ensure smooth client onboarding, integration, and long-term success
• Assist in the development and implementation of best practices, tools, and processes that enhance both the client experience and operational efficiency
• Collaborate with the sales and activation team to design and scope customized solutions for prospective clients in the value-based care market
• Develop a deep understanding of customer needs and Cohere’s platform, including clinical workflows and technology components
• Lead complex solution design processes, translating customer requirements into actionable proposals and statements of work
• Work closely with internal teams (e.g., client success, product, operations, etc.) to ensure that client needs are properly communicated and incorporated into solutions
• Serve as the bridge between client success, and commercial/ operational functions, ensuring a seamless handoff from sales to implementation
• Develop a deep understanding of each client’s organizational structure, business objectives, and opportunities for improvement, translating that understanding into a customized value proposition that Cohere can deliver against
• Act as the client advocate within Cohere, ensuring their needs are met while also acting as the subject matter expert on value-based care solutions. Provide thought leadership to clients, advising them on market trends, best practices, and how to leverage Cohere’s platform to achieve their goals
• Document and share key account strategy, insights, and updates across internal teams, including areas of risk, opportunities, and progress of monthly/quarterly initiatives
• Become an expert in market trends impacting risk-bearing entities, including MSOs, IPAs, ACOs, care management, digital health, and interoperability, and apply that knowledge to both client solutions and internal strategy
• Work with actuarial teams to quantify potential savings and value for prospective clients, creating business cases that demonstrate ROI and impact
• Partner with growth and product leaders to contribute to the development of Cohere’s strategy for expanding into the value-based care market, translating customer feedback into potential new product offerings or enhancements

Benefits

• Health insurance
• 401k
• Bonus