Client Success Director

Summary

Join Degreed as a Client Success Director and play a pivotal role in ensuring our most strategic clients achieve measurable business impact from their investment in Degreed. Drive tangible ROI by aligning Degreed’s solutions with clients' critical business objectives, helping them improve workforce agility, productivity, and retention. This high-impact role requires deep collaboration across cross-functional teams, including Sales, Product, Marketing, and Professional Services. You will foster strong executive relationships, drive proactive engagement, and champion client success at the highest levels. If you excel in a fast-paced, consultative environment and have a proven track record of delivering business outcomes, this is an opportunity to significantly impact our clients and the future of workforce learning. Degreed offers flexible work arrangements.

Requirements

• Strategic Consulting & Business Accumen – Ability to translate client objectives into actionable strategies that leverage the Degreed platform to deliver measurable business impact and ROI
• Executive Stakeholder Management – Proven ability to build and maintain trusted relationships with senior leaders, influencing decision-making and strategic direction
• Cross-Functional Collaboration – Experience working with Sales, Product, Marketing, and Professional Services teams to develop tailored solutions and drive customer success
• Data-Driven Decision-Making – Strong analytical skills to assess adoption trends, engagement metrics, and business outcomes to inform recommendations
• Proactive Problem–Solving & Adaptability – Ability to anticipate client needs, identify risks early, and pivot strategies to ensure long-term success

Responsibilities

• Own strategic client relationships with Degreed’s highest-value accounts, ensuring alignment between client goals and our platform’s capabilities
• Drive measurable ROI and business outcomes for clients by proactively developing strategies that demonstrate the impact of Degreed on workforce performance and skills development
• Collaborate with Sales to expand client relationships, identify growth opportunities, and secure renewals/expansions through demonstrated value
• Lead executive-level conversations, providing tailored insights, success stories, and data-backed recommendations to reinforce the long-term business impact of Degreed
• Analyze adoption trends and engagement data to surface key insights, mitigate risks, and continuously optimize success strategies
• Act as the voice of the customer, gathering feedback to influence product enhancements, roadmap priorities, and service improvements

Benefits

• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success
• Degreed offers flexible work arrangements tailored to each role