Client Success Director

Summary

Join our team as a Client Success Director! This remote, US-based role requires 10+ years of experience in Learning and Development and Account Management. You will serve as a trusted advisor to enterprise clients, building strong relationships and driving business growth. Key responsibilities include account management, service delivery, and revenue growth. Success in this role demands strong relationship-building, data analysis, and communication skills. If you're a strategic leader passionate about client success, apply today!

Requirements

• 10+ years of experience in Learning & Development and Account Management, leading revenue and profitability for enterprise accounts
• Proven success in driving account expansion through cross-selling, upselling, and strategic planning
• Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders
• Expertise in data analysis, using insights to drive solutions and optimize account performance
• Experience leading high-performing teams and collaborating across multiple functions
• Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach
• Ability to manage complex client engagements, ensuring service excellence and risk mitigation
• Bachelor’s degree required

Responsibilities

• Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience
• Build trusted relationships with senior stakeholders and key decision-makers
• Drive account growth through cross-selling, upselling, and strategic planning
• Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met
• Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities
• Partner with leadership to ensure revenue protection, profitability, and long-term account success
• Negotiate service agreements and oversee account reporting and performance tracking
• Proactively resolve challenges using strong problem-solving and conflict resolution skills