Client Success Director

Summary

Join Vida as a Client Success Director and become the face of the company, ensuring client satisfaction and success throughout their journey. You will own end-to-end client relationships, from planning and launch to ongoing management and renewal. This role requires strong communication and relationship-building skills, along with the ability to analyze data and make strategic recommendations. You will collaborate with internal teams and external partners to achieve Vida's goals and client success. The ideal candidate possesses extensive experience in account management or a related field, ideally within the health tech industry, and a passion for Vida's mission.

Requirements

• 7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry
• Bachelor’s Degree at minimum
• Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
• Familiarity with key healthcare administration/payer processes
• Experience with managing large national/jumbo account and mid-market accounts
• Experience with managing/coordinating with benefit consultants, medical and pharmacy benefit managers and other benefits ecosystem vendors
• Strong problem-solving, written and verbal communication skills
• Ability to develop and maintain leadership-level relationships internally and externally
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
• Drive operational readiness plans as it relates to implementation including project management, consensus building and solution development to address customizations/specs from client
• Ability to manage multiple tasks and apply good judgment in resolving complicated issues
• Comfortable with navigating ambiguity and have the ability to strategically prioritize
• Must be able to think strategically and apply good business judgment
• Organized and a team player
• Proficient in the use of web and mobile technologies
• Fluency in PowerPoint and Excel
• Passionate about Vida’s mission

Responsibilities

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
• Own end-to-end client relationships from planning, launch, ongoing management and renewal
• Be the storyteller of Vida’s mission, value propositions and impact through data and stories to both our clients and internal Vida team
• Understand priorities among clients and key stakeholders
• Uncover up-sell opportunities
• Present analysis & make strategic recommendations to leadership
• Co-create the marketing and engagement playbook for Vida’s client profiles
• Coordinate internally across various functions such as product, design, engineering, analytics, sales and marketing, to further Vida’s goals as well as success with the client

Benefits

$170,000 - $170,000 a year