Client Success Executive

Summary

Join EvidenceCare as a Client Success Executive and serve as the key liaison between clients and the company. You will drive customer satisfaction, facilitate product adoption, ensure KPI attainment, and strengthen stakeholder partnerships. This role involves significant interaction with C-suite stakeholders and ownership of those relationships. Leveraging your understanding of our products and client workflows, you will drive customer value and identify new business opportunities. You will also contribute to internal process improvements and maintain client relationships. The position requires a Bachelor's degree, 5+ years of client success and healthcare experience, and strong communication and presentation skills. EvidenceCare offers a competitive salary, stock options, unlimited PTO, a hybrid work environment, and comprehensive benefits.

Requirements

• Bachelor's degree
• 5+ Years of Client Success experience
• 5+ Years of Healthcare Experience, provider-side preferred
• Experience utilizing analytics to craft compelling narratives
• Strong project management and presentation skills
• Self-starter with startup experience and a willingness to work hands on and address the details
• Ability to effectively communicate and present information to internal and external stakeholders
• Ability to travel up to 40%
• Experienced with: Microsoft Office (PowerPoint, Word, Excel)
• Experience in Salesforce and Microsoft Teams
• Analyzing data using business intelligence tools

Responsibilities

• Establish and maintain effective working relationships with the client C-Suite and Influencers, through consistent and meaningful engagements to foster long-term partnerships
• Understand optimized workflows by using EvidenceCare solutions and support clients in embracing best practices and processes
• Meet with key client executives and stakeholders, on a regular basis virtually and on-site, to review KPIs, ROI, and Quarterly Business Reviews in collaboration with the EvidenceCare Clinical Directors and Product Educators
• Strategize short term and long-term goals for the client
• Secure seamless transition from Implementation to Stabilization, to ongoing value realization for all clients
• Demonstrate full understanding of EvidenceCare solutions and ongoing view of their value add to clinical outcomes and efficiency
• Continuously evaluate client health to mitigate risk and assess growth and expansion opportunities
• Analyze data, understand specific customer problems and communicate value through creating and presenting compelling stories to C-Suite and clinical audiences
• Contribute significantly to internal process improvement efforts to scale the Client Success vertical
• Focus on delivering white glove service to obtain trust, loyalty, and retention
• Proactively become knowledgeable of client workflows and organizational drivers for success
• Maintain Salesforce current with all necessary client health metrics and data
• Document engagement and share updates/issues with cross functional teams to inform on client state
• Collaborate with cross functional team leaders, serving as client advocate for process improvement and product development

Preferred Qualifications

• Healthcare consulting experience
• Prior experience with clinical provider workflows in the ambulatory and inpatient settings

Benefits

• Competitive salary + stock option opportunities
• Unlimited PTO
• Hybrid work environment (remote and in-office)
• Medical, Dental, Vision, & Life Insurance Benefit Plans
• Company 401k plan
• Frequent company and team outings to celebrate wins and life together