Client Success Associate

Summary

Join GoDaddy's Corporate Domains team as a Client Success Associate! This junior-level, remote position in Colombia supports Client Success Managers and Fulfillment Operations. You will handle administrative tasks, data reconciliation, and customer support related to domain names. Collaborate with internal teams, manage projects, and contribute to a positive customer experience. The ideal candidate is highly organized, detail-oriented, and a fast learner. This role offers exposure to the domain name industry and contributes to the efficient operation of a leading provider of corporate domain management services. The position reports to the Client Success Director and involves close collaboration with other team members.

Requirements

• Minimum of 1-2 years’ experience in an administrative or operational support role, or account management role, preferably in a technology or enterprise services-based industry
• Proficiency in Microsoft Excel (especially VLOOKUP or XLOOKUP and Pivot Tables) and other productivity tools
• Experience with domain names, including registrations, transfers, and WHOIS
• Strong organizational skills with the ability to manage deadlines and handle multiple tasks simultaneously
• Excellent attention to detail and a high degree of accuracy in all work
• Strong written and verbal communication skills
• Self-motivated and eager to learn, with a collaborative mindset

Responsibilities

• Collaborate with GCD CSMs to assist with customer transfer plans, domain registrations, transfers, updates, zone file replication, audits, and other administrative tasks
• Manage a pooled support inbox for GCD’s small-to-mid-sized, not overly complex customers, ensuring timely and effective responses
• Perform reconciliation tasks, including reviewing and organizing client account data and ensuring accurate record-keeping
• Generate and review internal reports to support operations and client success initiatives
• Coordinate with the Fulfillment Operations team to ensure timely and accurate execution of domain management tasks and order support tasks
• Assist with LATAM Registry communications and order resolution
• Work with other internal groups, including finance, sales, advisory, and marketing, to support our customers and the successful operation of the business
• Escalate technical issues to appropriate teams and liaise with technical staff as needed to resolve product and operational challenges

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• A basic understanding of technical aspects of domain names, such as DNS, zone files, EPP, and the Registry/Registrar model among other technical domain management concepts is a plus

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Parental leave