Client Success Executive

Summary

Join Wellhub, a corporate wellness platform, as a Client Success Executive and be the heartbeat of client relationships. You will cultivate client longevity, manage contracts, identify upsell opportunities, and develop tailored strategies to maximize client ROI. Responsibilities include troubleshooting challenges, identifying opportunities to expand service offerings, transforming data into actionable insights, and designing initiatives to enhance client satisfaction. You will secure valuable client relationships and champion process improvements. This role requires previous experience in procurement, sales, or client success, particularly in a fast-paced technology company, and a bachelor's degree is recommended. Wellhub offers a comprehensive Total Rewards approach with benefits, compensation, and personal growth opportunities.

Requirements

• Previous experience in Procurement, Sales or Client Success, particularly at a fast paced technology company
• Bachelor’s degree recommended
• Experience nurturing a portfolio of clients
• Thrive in ambiguity and enjoy the challenges that come with a rapid growth company
• Strong ability to influence & coordinate cross-functional areas, work in a team environment, and solve problems creatively and efficiently
• Excellent communication and presentation skills
• Proactive, organized, agile and independent profile, who knows how to deal with pressure and changes constants (resilient)

Responsibilities

• Cultivating Longevity: Expertly manage and renew client contracts, identifying key upsell opportunities to deepen their relationship with Wellhub
• Strategic Growth Partner: Dive into client data – financial performance, engagement metrics, and more – to develop tailored strategies that maximize their return on investment with Wellhub
• Troubleshooter: Skillfully mediate any challenges or concerns, proposing creative and effective solutions that delight our clients and align with their wellbeing goals
• Unlocking Potential: Proactively identify and seize new opportunities to expand our service offerings within existing client accounts
• Insights Generator: Transform complex data into clear, actionable insights that empower clients to make informed decisions about their wellness programs
• Engagement Driver: Design and implement initiatives that enhance client satisfaction and strengthen their long-term commitment to Wellhub
• Relationship Manager: Secure the continuation of valuable client relationships while ensuring mutual benefit and sustainable growth
• Operational Excellence: Champion process improvements that enhance our service delivery and consistently exceed client expectations in their wellness journey

Preferred Qualifications

Experience in using Salesforce, Google Sheets and Tableau is a plus

Benefits

• Health, dental, vision, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!
• In New York, California, Colorado, Massachusetts, and Washington, the Hourly base salary range for this role is $31.26 - $42.00 . The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program
• $65,021 — $87,360 USD