Client Success Executive

Summary

Join Mintel as a Client Success Executive and provide reactive support to our global client base. You will field data analysis requests, assist with administrative tasks, and collaborate with the Commercial team. This role requires strong data analysis skills, excellent communication, and the ability to handle multiple projects simultaneously. You will work with various SaaS platforms and create client newsletters. The position offers flexible working hours and a blended office/home approach. Mintel provides a supportive culture and various employee benefits.

Requirements

• Have a strong academic or professional background in analyzing data, insights, and market research
• Be familiar with pivot tables, v-lookups, and other formulas, in addition to sorting and manipulating data
• Have experience working with SaaS platforms such as Mixpanel and Salesforce
• Have excellent attention to detail and strong organizational skills
• Have extremely polished verbal and written communication skills
• Take initiative to solve problems and uncover opportunities
• Be able to handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports
• Be passionate about client service
• Be naturally curious
• Be fluent in English, written and spoken

Responsibilities

• Respond to Ad-Hoc Client Requests: Provide timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel data and insights
• Create Recurring Client Newsletters: Create email newsletters for clients on a recurring basis, using Mintel’s platforms to highlight new data and insights related to the client’s industry
• Collaborate: Work closely with Client Success Managers on client engagement and providing support as needed with data analysis and reporting on client usage
• Provide Client Support: Work alongside other members of the Client Support team to provide support on a range of issues from subscription access problems through to customer requests for market research support
• Represent Mintel: Operate as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions

Preferred Qualifications

Be able to learn new technologies quickly

Benefits

• A culture that supports true collaboration whilst embracing remote working
• Flexible start time and end time
• Blended (office/home) approach to work
• Approach to personal development where we encourage individuals to grow and share what they’ve learned
• Social events, both within the department and across the company
• Generous annual leave and wider circle employee benefits
• Additional one day off to celebrate your birthday
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives)
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable)
• Mental health and wellbeing support via Modern Health App
• Beautifully designed offices foster collaboration and fun