Client Success Lead

Summary

Join Affirm as a Client Success Manager and work with major ticketing and travel partners to strategically guide their Affirm programs. You will build internal support for the Affirm platform and implement initiatives to increase its use. This high-profile role demands excellent relationship and program management skills. Responsibilities include leading key accounts, implementing client management strategies, analyzing merchant performance, promoting marketing best practices, and collaborating across various teams. The position requires a Bachelor's degree, 5+ years of enterprise customer-facing experience, and proven sales skills. Affirm offers a competitive compensation package including a base salary, equity rewards, stipends, and comprehensive benefits.

Requirements

• Bachelor’s degree with at least 5+ years of enterprise customer-facing experience
• Previous new business sales experience
• Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations
• Experience in managing cross-functional projects with a high attention to detail
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities

Responsibilities

• Lead and co-manage a portfolio of key accounts to develop long-term business relationships
• Implement a proactive client management strategy to encourage retention and growth with our merchant partners
• Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
• Promote marketing best practices and optimization strategies with our merchant partners
• Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy
• Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants

Preferred Qualifications

• Knowledge of e-commerce
• Ticketing and/or Travel industry experience and expertise
• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive)

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Equity rewards
• Monthly stipends for health, wellness and tech spending
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work