Client Success Manager, Account Manager

Summary

Join Pearl Talent and work as a fully remote Account Executive for a leading healthcare innovator leveraging AI. You will be the primary point of contact for healthcare provider clients, building strong relationships and ensuring high satisfaction. Responsibilities include onboarding new clients, monitoring usage data, collaborating with internal teams, and providing ongoing support. This role requires proven experience in account management within healthcare, SaaS, or AI-driven solutions, strong communication skills, and a data-driven mindset. The company offers generous PTO, direct mentorship, learning and development opportunities, global networking, and a focus on work-life balance.

Requirements

• Proven experience in account management, client success, or a similar role within healthcare, SaaS, or AI-driven solutions
• Proven experience in healthcare
• Strong ability to build and maintain relationships with healthcare providers
• Excellent communication and problem-solving skills
• High adaptability in a fast-paced, technology-driven environment
• Data-driven mindset with a proactive approach to client success

Responsibilities

• Serve as the primary point of contact for assigned healthcare provider clients
• Develop and maintain strong relationships with clients, ensuring high satisfaction and retention
• Act as a strategic partner to clients, understanding their business goals and proactively offering solutions
• Onboard new clients, providing education and training on Flagler Health’s AI-driven solutions
• Monitor and analyze client usage data to identify opportunities for improvement and upselling
• Work cross-functionally with internal teams (sales, product, and engineering) to address client needs
• Provide ongoing support, troubleshoot issues, and escalate concerns as needed
• Track and report key performance metrics related to client success and engagement

Preferred Qualifications

• Experience working with AI-powered healthcare solutions
• Background in SaaS or digital health platforms
• Familiarity with CRM tools like Salesforce or HubSpot
• Understanding of clinical workflows and provider pain points

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days PTO per year, plus public holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Balanced schedules that support a healthy work-life balance